Terms of service
These Terms and Conditions of Service govern the use of luve.world and the purchase of products from the website operated by Metamorphoseon S.r.l. Unipersonale.
By accessing this website or placing an order, you agree to these Terms and Conditions.
Company information
This website is operated by:
Metamorphoseon S.r.l. Unipersonale
Via XXV Aprile 19
41042 Fiorano Modenese (MO), Italy
VAT / Tax Code: 04120880366
REA: MO444573
Share capital: €10,000 fully paid-up
Certified email: metamorphoseon@pec.it
Email: info@metamorphoseon.it
Products
We sell cosmetic and personal care products under the Luve® brand.
Product descriptions, images, ingredients, packaging and other information are provided with reasonable care. Minor differences between product images and the product delivered may occur due to updates in packaging, production or graphic representation, without affecting the essential characteristics of the product.
Products must be used only as indicated on the packaging, label, product information leaflet or other official materials provided by Metamorphoseon S.r.l. Unipersonale.
Orders
By placing an order, you confirm that the information provided is accurate and complete.
An order is considered accepted only when we confirm it by email or through the checkout system. We reserve the right to refuse or cancel an order in case of incorrect information, product unavailability, suspected fraud, payment issues, pricing errors or other legitimate reasons.
Prices and payments
Prices are shown at checkout in the applicable currency and include or exclude taxes depending on the customer’s location, the applicable law and the settings displayed at checkout.
Shipping costs, taxes, duties or other applicable charges will be shown at checkout where applicable.
Payments are processed through Shopify and/or third-party payment providers. We do not directly store full payment card details.
Shipping and delivery
Orders are shipped to the countries available at checkout.
Delivery times and shipping costs are shown at checkout or in the order confirmation. Delivery times are estimates and may vary due to courier delays, customs procedures, force majeure events or other circumstances outside our reasonable control.
For orders shipped to the United States, if no specific shipping timeframe is stated, orders will be shipped within the timeframe required by applicable law. Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for stated shipping times, and if no time is stated, shipment is generally required within 30 days.
The customer is responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Returns and refunds
Returns and refunds are governed by our Return and Refund Policy, available on this website.
For customers in the European Union and European Economic Area, consumer protection rules include a right to cancel online purchases within 14 days, subject to legal exceptions.
For hygiene and health protection reasons, returns may be refused for products that have been opened, used, tampered with or are no longer in their original intact packaging, without prejudice to the customer’s rights in case of defective, damaged, incorrect or non-conforming products.
Legal guarantee and consumer rights
Nothing in these Terms and Conditions limits or excludes any mandatory rights granted to consumers under applicable consumer protection laws.
If a product is defective, damaged, incorrect or non-conforming, the customer may be entitled to the remedies provided by applicable law.
Account and customer responsibility
If you create an account on the website, you are responsible for keeping your login details confidential and for all activities carried out through your account.
You must not use the website for unlawful, fraudulent, abusive or harmful purposes.
Intellectual property
The Luve® trademark, logos, product names, texts, images, graphics, packaging, design, website content and all related materials are owned by or licensed to Metamorphoseon S.r.l. Unipersonale.
You may not copy, reproduce, distribute, modify, publish, exploit or use any content from this website for commercial purposes without our prior written consent.
Third-party services and links
The website may include links, tools, payment systems, integrations or services provided by third parties, including Shopify and payment providers.
We are not responsible for third-party websites, services, content, privacy practices or terms of use. Your use of third-party services may be subject to their own terms and policies.
Limitation of liability
To the maximum extent permitted by applicable law, Metamorphoseon S.r.l. Unipersonale shall not be liable for indirect, incidental, consequential or punitive damages arising from the use of the website or products.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
Privacy
The processing of personal data is governed by our Privacy Policy, available on this website.
Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, products, legal requirements or operational needs.
The updated version will be published on this website with the revised “Last updated” date.
Governing law
These Terms and Conditions are governed by Italian law, without prejudice to any mandatory consumer protection rights that may apply under the laws of the customer’s country, state or territory of residence.
Contact
For any questions regarding these Terms and Conditions, please contact:
Metamorphoseon S.r.l. Unipersonale
Via XXV Aprile 19
41042 Fiorano Modenese (MO), Italy
Certified email: metamorphoseon@pec.it
Email: info@metamorphoseon.it
